Business Challenge

  • Reaching customer satisfaction goals
  • Achieving service level KPIs
  • Improving customer facing staff productivity
  • Eliminate frustration in assisting customers

Business Impact

  • Service availability will impact customers’ satisfaction
  • User-friendliness of system will affect overall users’ experience

Techizee Solution

  • Supply, design, develop, deliver, install, configure, integrate, test, train, document, commission a fully operational system
  • Customer Relationship Management (CRM)
  • Integrated Appointment (IA)
  • Unified Communication (UC)

Benefits

  • Unified system with close integration of the 3 systems (CRM, IA & UC)
  • Strategic partnership with leading solution providers with technical expertise to architect and build a state-of-the-art solution.
  • Use proven solution to reduce implementation time and risks

Business Challenge

  • Improving internal productivity goals
  • Achieving service level KPIs
  • Improving customer/citizen satisfaction
  • Eliminate complexity in assisting customers

Business Impact

  • Service availability and ease of use will impact customers’ satisfaction
  • Availability of historical information will improve overall users’ experience

Techizee Solution

  • Design, develop, configure, integrate, test, train, document, commission a fully operational system
  • Request Handling System (RHS)
  • Complaint Management System (CMS)
  • Internal Documentation and Knowledgebase

Benefits

  • Integrated system of multiple processes
  • Multi-faceted government divisions could now interact in Unified manner responding to customer’s requests.
  • Techizee support team providing functional and technical resources as and when required.

Business Challenge

  • Extract required information when required
  • Data unavailable for critical decisions
  • Pressure on Managerial staff for information
  • Complexity of data available

Business Impact

  • Understanding of complex information
  • Availability of information helping make business decisions and project approvals

Techizee Solution

  • Propose, design, develop, install, configure, integrate, test, train, document, commission a fully operational system
  • Data Warehousing Solution (DW)
  • Business Intelligence Solution (BI)
  • Customized Reporting Module as per grade and cadre of positions

Benefits

  • Strategic partnership within divisions to share information required for reporting module.
  • Availability of SME’s and functional staff for the provisioning of reports/technical support
  • Use proven solution to reduce implementation time and risks.

Business Challenge

  • Unavailability of required infrastructure
  • No central management of infrastructure
  • Low User experience and productivity levels
  • Missing of Secured IT environment

Business Impact

  • Information not secured within the IT Environment
  • No security, central management and monitoring in place

Techizee Solution

  • Supply, deliver, install, configure, integrate, test, train, document, commission a fully operational system
  • Solution Infrastructure - Domain, Messaging, Communication, Systems Management, Monitoring & Security
  • Infrastructure Management – Managed Services – 24x7 Monitoring
  • Cloud Computing

Benefits

  • Increase in availability of Infrastructure resources
  • Increase in employee productivity
  • Information and documentation managed in secured environment
  • Proactive Monitoring resulting in less number of issues and hence availability of systems

Business Challenge

  • Availability and tracking of information
  • No central system
  • Improving patient confidence
  • Availability of reports as and when required

Business Impact

  • Availability of centralized and integrated system
  • User-friendliness of system will affect overall users’ experience including employees as well as patients online

Techizee Solution

  • Design, architect, develop, install, configure, integrate, test, train, document, commission a fully operational system
  • Hospital Information Management Systems
  • Patient Records Management
  • Knowledge Management

Benefits

  • Cost and Time Saving in terms of operational efficiency
  • Facilitating patients with an online system increased patient satisfaction.
  • Proven methodology of solution implementation to reduce implementation time and risks.

Business Challenge

  • Availability of necessary infrastructure
  • Maintenance issues with current infra
  • Networking issues at respective stations
  • Availability of good fiber optic cables
  • Difficulty in expansion of business due to limitation on supply of good material

Business Impact

  • Service availability will impact customers’ satisfaction
  • Expansion resulting into better serviceability

echizee Solution

  • Procure and Supply of material and fiber optic cables
  • Installation
  • Maintenance and Improvement
  • Expansion of Fiber Optic Network

Benefits

  • Strategic partnership with leading solution providers with technical expertise to architect and build a state-of-the-art solution.
  • Use proven solution to reduce implementation time and risks.
  • It helps to multiply the impact of existing investments, faster ROI